jili29 Privacy Policy — How Your Personal Data Is Handled

When you register an account on jili29, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is necessary to verify your identity, process transactions in Philippine pesos, and comply with the regulatory requirements that apply to online gaming platforms operating in the Philippines. We also collect information about how you use the platform, such as the games you play, the bets you place, the device and browser you use to access jili29, and your approximate location based on your IP address. This usage data helps us improve the platform experience, detect unusual activity, and ensure that our services are being accessed from eligible locations within the Philippines. In some cases, we may collect additional documents — such as a government-issued ID or proof of billing address — when carrying out identity verification checks required before processing withdrawals or investigating account disputes.

We do not collect sensitive personal information beyond what is strictly necessary to operate the platform and meet our legal obligations. jili29 does not collect information about your racial or ethnic origin, religious beliefs, political opinions, or health status. Any information you voluntarily share with our support team through chat or email is retained only for the purpose of resolving your query and improving our service quality. Cookies and similar tracking technologies are used on the platform to maintain your session, remember your preferences, and analyse aggregate usage patterns — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use third-party advertising trackers or sell your browsing data to marketing companies.

The personal information collected by jili29 is used primarily to create and manage your account, verify your identity, process deposits and withdrawals in PHP, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — and we may also send you platform news or promotional information if you have opted in to receive such communications. Your usage data is analysed in aggregate to understand how players interact with the platform, which helps us prioritise improvements to the mobile experience, game lobby, and payment flow. We use IP address and device information to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that access is limited to players in eligible locations within the Philippines. All data processing activities are carried out on a lawful basis, either because processing is necessary to perform the contract between you and jili29, because we have a legitimate interest in keeping the platform secure, or because we are required to do so by applicable Philippine law.

jili29 does not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Where automated systems flag an account for review — for example, due to unusual transaction patterns — a member of our team will assess the situation before any action is taken. We will never use your personal data to discriminate against you on the basis of protected characteristics. If you have opted in to marketing communications and later change your mind, you can withdraw your consent at any time by updating your account preferences or contacting our support team. Withdrawing consent for marketing does not affect the lawfulness of any processing carried out before the withdrawal, and it does not affect your ability to continue using the platform.

jili29 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, fraud detection providers, and cloud infrastructure partners — and only to the extent necessary for them to perform their specific function. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to jili29. In some circumstances, we may be required by law, court order, or regulatory authority in the Philippines to disclose certain information about your account; in such cases, we will comply with the legal obligation and, where permitted, notify you of the disclosure. If jili29 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

When your data is shared with payment processors to facilitate deposits or withdrawals, those processors operate under their own privacy policies and security standards, which we encourage you to review. jili29 takes reasonable steps to ensure that any third party receiving your data provides an adequate level of protection, including through contractual data processing agreements. We do not transfer your personal data to countries outside the Philippines unless appropriate safeguards are in place to protect it. If you have questions about the specific third parties we work with or the safeguards applied to international transfers, you may contact our support team for further information. Transparency about data sharing is important to us, and we will update this section whenever our sharing practices change in a material way.

As a player based in the Philippines, you have the right to access the personal data that jili29 holds about you, to request corrections if any information is inaccurate or incomplete, and to ask us to delete your data in certain circumstances — for example, if you close your account and we no longer have a legal obligation to retain it. You also have the right to object to or restrict certain types of processing, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team with your request; we will respond within a reasonable timeframe and may need to verify your identity before processing the request. If you believe that jili29 has handled your personal data in a way that does not comply with applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all privacy complaints seriously and will work with you to resolve any concerns promptly.

You can update most of the personal information held in your account directly through your account settings after logging in. If you need to correct information that cannot be changed through the settings page — such as your registered name or date of birth — please contact support and provide the relevant supporting documentation. You may opt out of non-essential communications at any time without affecting your access to the platform. jili29 retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need; once the retention period expires, your data is securely deleted or anonymised. For full details on retention periods or to submit a data rights request, visit the FAQ page or reach out to our support team directly.